Business protocol and etiquette are important parts of every professional’s journey to success and it relies on your relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long-term business relationships. From making a phone call to how to behave during workplace events, the professional protocol ensures employees don’t lose their place in their organization. Elevate’s Business Protocol and Etiquette program will provide participants with the tools to behave professionally, interact in an international corporate setting, and communicate effectively with their clients.

Elevate’s Techniques of the Great Administrative Professionals will provide participants the skills to handle any crisis, customer, or task, juggle a hectic workload, make a good impression on their supervisor, those they work with, and become an invaluable part of the machinery in your workplace.

Elevate’s Leadership Skills for Administrative Professionals will help administrative assistants in their everyday performance in an office environment. In the modern workplace, administrative professionals are asked to do much more than answer phone calls. To survive (and thrive) administrative professionals require a very specific set of skills to complete the daily tasks that keep companies running smoothly. Communication, problem-solving, and priority setting are paramount skills that any assistant must-have. We’ll show you how to sharpen your skills with advanced training that goes beyond typical job functions. Participants will identify productivity pay-offs and priorities, and build better relationships with their peers as well as those to whom they report. Participants will develop strategies to handle any crisis, customer, or task, juggle a hectic workload, effective time management, deal with difficult people, and negotiate with vendors. Additionally, participants will learn how to identify opportunities for delegation within their scope of authority.

Would you, or someone you know benefit from writing in a more clear, concise, and professional manner? Could you get more done if you did not spend so much time editing and rewriting correspondence? If you said yes to either question, the Administrative Professional Capstone Program is for you and your team. During this Capstone Program participants will compose, edit, proofread, and issue written materials for review by our subject matter experts, peers, and supervisors. By the end of the program, participants will have gained effective writing techniques to write with purpose, to consider the topic and intended reaction before writing a response with clarity, correct grammar, and formatting. Participants will increase productivity and enjoy less rewriting, editing, and irritating mistakes that take up too much time. The program will be conducted by Dr. Virginia Wells, Ph.D. in Organizational Systems, an Adjunct Professor of Organizational Psychology, at the University of Phoenix. Dr. Wells is focused on helping organizations develop collaborative practices and transformational changes necessary to maximize employee performance and drive the organization to succeed. Every participant will write and complete a capstone project as documentation of course completion to be graded by Dr. Wells and shared with peers and supervisors. Participants must achieve and maintain a scoring metric of 75%.