• Develop and build your personal leadership identity
• Apply critical thinking skills to decision-making and communication
• Deconstruct and address conflict in the workplace
• Communicate with diplomacy and professionalism
• Understanding the role of culture and the diverse workforce
• Building teams and coalitions
• Leading through transition and change
• Planning for today and beyond

Day 1

Module 1: Uncovering the Manager’s Role

• Overview of Mintzberg’s 10 roles of management
• Categorizing and deconstructing the roles of management
• Conduct self-assessment of competency in the ten roles of management
• Applying the ten roles of management in the workplace

Module 2: Distinctions Between Leadership and Management

• Recognize characteristics that are unique to managing and leading
• Identify shared characteristics of managing and leading
• Discuss how the characteristics manifest in workplace
• Examine the six skills of effective managers

Module 3: Distinguishing Various Leadership Styles

• Overview of the following leadership styles and theories
  • Lewin’s Leadership Styles
  • Blake-Mouton Managerial Grid
  • Path-Goal Theory
  • Transformational Leadership
• Discussion of the pro’s and cons to each style

Module 4: Valuable Problem Solving and Decision Making Techniques

• Utilizing productive problem solving techniques
  • Understanding problem solving cycle
  • Define objectives
  • Identify the problem or opportunity
  • Gathering and making sense of information
  • Breakdown the problems
  • Brainstorming solutions
  • Identify and address blocks to problem solving

Module 5: Planning for Today and Beyond

• Discuss strategies for employee retention
• Initiating proactive succession planning
  • Enlisting support from upper management
  • Distinguish content experts and crucial key positions
  • Identifying the knowledge, skills, and abilities of your key people
  • Understanding “a day in the life” of your key people
  • Documenting information obtained in the succession planning process
• Techniques to identify potential succession candidates and conducting knowledge transfer

Module 6: Effective Styles for Managing Conflict

• Overview of the Thomas and Kilmann model, and the Interest Based Relational Approach theory to managing conflict
• Using a five step conflict resolution process

Module 7: Deconstructing and Addressing Conflict in the Workplace

• Define characteristics of competitive and collaborative climates in organizations
• Identify the six main sources of conflict in the workplace
• Defining and addressing the most common types of conflict role personalities

Day 2

Module 8: Deconstructing the Five Principles of Effective Communication

• Overview of the different aspects that make up communication
  • Verbal, non-verbal, written communication, and listening
• Identify, comprehend, and apply the five principles of effective communication
  • Listening actively
  • Respond appropriately
  • Read body language
  • Ask questions to clarify
  • Seek common ground

Module 9: Understanding the Role of Culture and the Diverse Workforce

• Recognizing Generational Differences in the Workplace
  • Identifying the four main generations
  • Distinguish various generational influences and values
  • Identify issues that cross-generational teams face
  • Recognize how to interact with diverse generations in the workplace
• Understanding Cultural Differences in Communication
  • Differentiate awareness in communication across cultures
  • Knowledge of appropriate personal space when communicating
  • Awareness of eye contact in communication with different cultures
  • Best practices for effective and respectful cross-cultural communication between high context and low context communication
• Gender Differences in Communication
  • Recognize how the purpose of communication differs for men and women
  • Identify characteristics and differences between how men and women communicate
  • How to effectively give and share information between women and men

Module 10: Administering Constructive Negative Feedback

• Identifying possible causes for performance gap
• Articulating the problem behavior
• Utilizing a four step strategy for addressing difficulties
• Tactics for overcoming negative attitudes

Module 11: Team Building Blocks

• Tactics to sell your team on itself
• Methods to build pride and professionalism in your team
• Strategies to make and keep your team profitable/successful
• Distinguish where and how your team fits into the organization

Module 12: Building Coalitions

• Defining a coalition
• Discuss benefits of forming a coalition
• Review considerations when building a coalition
• • Specific goals
  • Building consensus
  • Degree of interaction
  • Orientation to a specific issue

Optional Day 3

Module 13: Utilizing Kotter’s Eight Steps to Change Management

• Overview of change management (Kotter’s Eight Steps to Change Management)
• Demonstrating the Eight Steps in Action:
  • Create a Sense of Urgency
    • Participants will identify potential threats to their change vision and develop scenarios that foreshadow future events
    • Participants will identify individuals or groups that they will need to request support from in order to strengthen their argument
  • Form a Powerful and Guiding Coalition
    • Examine and utilize strategies to identify potential stakeholders
    • Participants will identify areas of weakness their coalition team
    • Analyze coalition group to ensure there is representation from  various areas in the organization
  • Develop a Change Vision (small group or partner work)
    • Participants will identify the values central to change
    • Crystal Ball Activity: Participants will take a critical stance and envision the future of the organization
    • Participants will develop and practice delivering their vision elevator speech
  • Communicate the Vision for Buy-in
    • Participants will brainstorm ways to keep their vision front and center
    • Participants will brainstorm ways to address forums for concern
  • Empower Broad-based Action
    • Participants will determine how they can apply their vision to various aspects of operations
    • Participants will identify/discuss people who are resistant to change and outline strategies to help them see what’s needed and why
  • Generate Short-term Wins
    • Participants will identify sure-fire projects that can be used to positively support their vision
    • Discuss how to analyze pro’s and con’s of goals and the importance of success early in the game
  • Build on the Change
    • Discuss how to complete a reflection after each project to analyze what went well and what needs to be improved
    • Revisit how to set goals for continuous improvement
  • Make it Stick
    • Discuss how to track progress, collect testimonials, and recognize key members of the change coalition
    • Create and discuss strategies to handle stakeholder turnover

Materials

• Participant workbook
• Presenter slides and outlines
• Case Studies and Media as appropriate
• Role play scenarios
• Post training assessment

Room Requirements

• Internet access for presenter
• Screen
• Projector (if not ceiling mounted then a table or cart will need to be provided)
• Training room must be able to comfortable accommodate the number of participants plus
  room to move around for various activities)
• Rounds or pods, small table for presenter’s materials, chairs for all participants
• One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements

• Elevate will choose training facilitators whose background and expertise will support
  the subject matter and goals of the client
• Instructors will use a variety of instructional methods including lecture,
  group projects, discussion, and role play
• Participants are expected to be actively engaged in the learning process