Elevate’s Leadership Skills for Administrative Professionals will help administrative assistants in their everyday performance in an office environment. In the modern workplace, administrative professionals are asked to do much more than answer phone calls. To survive (and thrive) administrative professionals require a very specific set of skills to complete the daily tasks that keep companies running smoothly. Communication, problem-solving, and priority setting are paramount skills that any assistant must-have. We’ll show you how to sharpen your skills with advanced training that goes beyond typical job functions. Participants will identify productivity pay-offs and priorities, and build better relationships with their peers as well as those to whom they report. Participants will develop strategies to handle any crisis, customer, or task, juggle a hectic workload, effective time management, deal with difficult people, and negotiate with vendors. Additionally, participants will learn how to identify opportunities for delegation within their scope of authority.
Module 1: Personal Priorities
• BEST Goals (Believable, Energizing, Specific, Timed)
• Set Your Goals
• Enhance Your Professional Image
Module 2: Work Smarter
• What are your big rocks?
• The Pareto Principle–80/20 Rule
• Tips for Working Smarter
• Correspondence shortcuts
• Do Not File
• Use the Parts of Your Day That Are Normally Unproductive
• Handling Interruptions by Co-workers and Supervisors
• The One Minute Decision Making Method
• Stress Management Strategies
• Avoiding the Last Minute Crisis
• Delegation Techniques
Module 3: How to be Your Own Personal Power
• Your Personal Power
• Be Assertive
• Dealing with Difficult People Effectively
• Five-Step Strategy for Managing Demands When “No” is Not an Option
• Negotiation Strategies When Dealing With Vendors
• Letting Your Supervisor Know About Conflicting Priorities
• Time Management Tips
Materials
• Participant workbook
• Presenter slides and outlines
• Case Studies and Media as appropriate
• Role play scenarios
• Post training assessment
Room Requirements (For on-site training)
• Internet access for the presenter
• Screen
• Projector (if not ceiling mounted then a table or cart will need to be provided)
• Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities)
• Rounds or pods, small table for presenter’s materials, chairs for all participants
• One Flip chart and easel for each round table (for small group work) and markers
Additional Requirements
• Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client
• Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role-play
• Participants are expected to be actively engaged in the learning process
Organizations greatly benefit from having a professional cadre who can produce clear, well-organized, grammatically correct documents of the work they perform. Today’s professionals are expected to communicate effectively, and writing plays a vital role in how one’s work is presented to colleagues, subordinates, and the community as a whole. This course is designed to teach participants how the tools needed to complement their reader’s level of understanding, methods of getting past writer’s block, critical thinking skills to write effective documents, and much more.
Successful leaders can connect authentically, build confidence in others, and inspire and motivate people into action. Leaders with purpose stay focused and committed to leading through the myriad of everyday organizational challenges. This workshop will help leaders become more confident, composed, and credible, able to connect authentically with the thought and feelings of their team to motivate and inspire them toward a desired outcome.
Talking about mental health in the workplace isn’t easy. Given the mental health statistics in the U.S. and our experience with the pandemic, we know these discussions are critical. Supporting mental health in the workplace goes beyond offering programs and apps. Leaders play a crucial role in setting the tone and sending the message that our emotional wellness is just as important as our physical wellness. This training will help leaders recognize the significance of their role in creating a work environment that can positively or negatively impact their employees’ overall physical and mental health.
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This training will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively.
We are here to help your team rise to the top with any of our 200+ topics that can be tailored to your organization’s specifications and needs. Let us determine the best course of action to enhance your workforce on all levels with any of our on-site, virtual, and LMS learning options. Elevate BDG also provides a host of coaching, mentoring, data analysis, assessment, and consulting solutions.
Elevate BDG is a professional skills training, coaching, consulting, and workforce management company that makes your employees better. Our diverse roster of trainers, customized training topics, and remote training solutions ensure your staff, managers, and executives will reach their peak workforce potential.
Elevate BDG is a professional skills training, coaching, consulting, and workforce management company that makes your employees better. Our diverse roster of trainers, customized training topics, and remote training solutions ensure your staff, managers, and executives will reach their peak workforce potential.
