Elevate’s Excellent Customer Service seminar will help participants deal with difficult people, identify the root of customer requests or problems, and develop a smooth process for resolving customer issues. Key modules include communication, creative problem solving and critical thinking skills, and conflict resolution to ensure satisfying customer service remedies.
In this seminar, you will:
Organizations greatly benefit from having a professional cadre who can produce clear, well-organized, grammatically correct documents of the work they perform. Today’s professionals are expected to communicate effectively, and writing plays a vital role in how one’s work is presented to colleagues, subordinates, and the community as a whole. This course is designed to teach participants how the tools needed to complement their reader’s level of understanding, methods of getting past writer’s block, critical thinking skills to write effective documents, and much more.
Successful leaders can connect authentically, build confidence in others, and inspire and motivate people into action. Leaders with purpose stay focused and committed to leading through the myriad of everyday organizational challenges. This workshop will help leaders become more confident, composed, and credible, able to connect authentically with the thought and feelings of their team to motivate and inspire them toward a desired outcome.
Talking about mental health in the workplace isn’t easy. Given the mental health statistics in the U.S. and our experience with the pandemic, we know these discussions are critical. Supporting mental health in the workplace goes beyond offering programs and apps. Leaders play a crucial role in setting the tone and sending the message that our emotional wellness is just as important as our physical wellness. This training will help leaders recognize the significance of their role in creating a work environment that can positively or negatively impact their employees’ overall physical and mental health.
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This training will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively.
We are here to help your team rise to the top with any of our 200+ topics that can be tailored to your organization’s specifications and needs. Let us determine the best course of action to enhance your workforce on all levels with any of our on-site, virtual, and LMS learning options. Elevate BDG also provides a host of coaching, mentoring, data analysis, assessment, and consulting solutions.